Terms of Service

Last Updated

Last updated: March 31, 2026

Overview

These Terms of Service govern your access to and use of the Candle Dippers website, storefront, checkout, products, content, communications, and related services.

By accessing our site, placing an order, completing checkout, or otherwise using our Services, you agree to these Terms of Service and to the policies incorporated into them by reference, including our Return & Refund Policy, Shipping Policy, Privacy Policy, Warranty & Product Guarantee Policy, and, where applicable, our Purchase Options Policy. Those policies are part of this agreement as posted on our site at the time of your transaction or use.

If there is a conflict between these Terms and one of the incorporated policies, that policy controls only with respect to the subject matter it specifically addresses. The Privacy Policy controls for personal information practices, the Return & Refund Policy controls for returns, exchanges, and related refunds, the Shipping Policy controls for shipment, delivery, shipping protection, transit-related issues, title, and risk of loss, the Warranty & Product Guarantee Policy controls for covered warranty and guarantee claims, and the Purchase Options Policy controls for subscriptions or other purchase options, if applicable.

If you do not agree to these Terms and the incorporated policies, do not use our Services.

Definitions

For purposes of these Terms of Service:

• "Candle Dippers," "Company," "we," "us," and "our" mean Candle Dippers.
• "Services" means our website, storefront, checkout, pages, communications, content, tools, features, customer support, and related services we make available.
• "Products" means any goods, equipment, frames, accessories, components, kits, materials, downloads, documentation, or other items offered by us.
• "Content" means all text, images, graphics, photographs, video, audio, designs, layouts, documentation, product descriptions, compilations, trademarks, branding, and other content made available through the Services.
• "Terms" means these Terms of Service together with the policies incorporated by reference, including the Return & Refund Policy, Shipping Policy, Privacy Policy, Warranty & Product Guarantee Policy, and, where applicable, the Purchase Options Policy.
• "Customer," "you," and "your" mean any person who accesses, uses, or purchases through the Services.
• "Purchase Options" means any subscription, recurring delivery arrangement, auto-renewing order, preorder, try-before-you-buy arrangement, or other recurring or deferred purchase feature offered through the Services.

Electronic Communications and Signatures

By using our Services, creating an account, placing an order, checking a box indicating agreement, or otherwise taking any action presented to you as acceptance of these Terms, you agree that such action constitutes your electronic signature and your agreement to be bound by these Terms and the incorporated policies. You also consent to receive notices, disclosures, and communications from us electronically, and you agree that electronic records satisfy any legal requirement that such communications be in writing.

Eligibility and Accounts

You must be legally able to enter into a binding agreement to use our Services or place an order. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You may not assign, transfer, sell, or share your account except with our prior written consent.

You agree to provide current, complete, and accurate information in connection with your account, orders, and communications with us.

Orders, Pricing, and Acceptance

When you place an order, you are making an offer to purchase. We may accept, reject, limit, or cancel any order for any lawful reason, including suspected fraud, pricing errors, stock limitations, suspected resale activity, export-risk concerns, sanctions concerns, or violations of these Terms.

Receipt of an order confirmation, order number, or order-acknowledgment email does not by itself constitute acceptance of your order. Acceptance occurs only when we ship the ordered Product or otherwise expressly confirm acceptance.

We may require additional verification of identity, payment method, shipping information, or intended use before accepting or fulfilling an order.

Prices, product descriptions, availability, promotions, and shipping options may change without notice. The price charged will be the price shown at checkout at the time your order is placed, plus applicable taxes and shipping charges.

We may place reasonable limits on quantities purchased per person, household, address, account, or payment method.

Taxes

Unless otherwise expressly stated, prices shown through the Services do not include applicable sales, use, value-added, excise, customs, import, or similar taxes or charges. You are responsible for all such taxes and charges associated with your order, other than taxes imposed on our net income.

Payment and Fraud Prevention

You represent that you are authorized to use the payment method submitted and that the information you provide is accurate. We may use third-party payment processors, fraud-prevention tools, and verification services in connection with any order.

If a chargeback, reversal, or payment dispute is initiated in bad faith, or after you have retained the Product without complying with our published policies and reasonable claim procedures, we reserve the right, to the extent permitted by law, to dispute the chargeback, suspend future orders, and seek recovery of amounts due plus recoverable costs and fees. This paragraph does not limit your right to raise a good-faith dispute.

Shipping and Delivery

Our Shipping Policy forms part of these Terms and governs shipment, delivery, shipping protection, transit-related issues, title, and risk of loss, subject to applicable law.

Returns, Exchanges, and Cancellations

Our Return & Refund Policy forms part of these Terms. Additional rules for covered warranty claims and Purchase Options are addressed in the applicable incorporated policies.

If your order includes Purchase Options, the Purchase Options Policy also applies.

Product Warranties and Guarantees

Some Products may be covered by a separate written warranty or guarantee, as expressly stated on the applicable product page or in accompanying materials. Those terms control the scope, duration, exclusions, and remedies for the covered Product.

Except as expressly provided in an applicable written warranty or guarantee, Products and Services are provided subject to these Terms.

Product Use and Responsibility

You are responsible for selecting Products suitable for your intended use and for using, storing, assembling, maintaining, and handling them properly. Candle making, dipping, heating, handling wax, and related craft activities involve obvious and inherent risks, including heat, hot liquids, burns, spills, fire hazards, breakage, and damage to surrounding materials.

Product instructions, warnings, safe-use requirements, and maintenance guidance form part of the conditions of ordinary intended use. You are responsible for using appropriate care, supervision, and protective measures. We are not responsible for injury, damage, or loss caused by misuse, abuse, improper storage, improper maintenance, unauthorized modification, use with incompatible third-party materials or equipment, or use outside a Product's intended purpose.

Intellectual Property; Patents; No Implied License

All Content, designs, product names, graphics, branding, methods, systems, documentation, and product-related intellectual property made available by Candle Dippers are owned by Candle Dippers or its licensors and are protected by applicable intellectual property laws. Certain Products, methods, systems, or designs may be covered by one or more issued patents or pending patent applications.

No purchase, use of a Product, access to our site, or disclosure of information grants any license, immunity, waiver, or other right under any patent, patent application, trade secret, copyright, trademark, or other intellectual property right, except for the limited right to use an authentic Product you lawfully purchased from us for its ordinary intended purpose and in accordance with these Terms. Retail purchase does not authorize commercial replication, manufacturing, white-labeling, distribution, or competitive exploitation.

You may not:

• Copy, reproduce, distribute, or commercially exploit our Content or Products.
• Modify, adapt, or create derivative products or designs based on our Products, systems, or materials.
• Reverse engineer, disassemble, or otherwise attempt to derive any non-public design features, methods, dimensions, or know-how embodied in our Products or Services, except to the extent such restriction is prohibited by applicable law.
• Manufacture, source, white-label, offer for sale, sell, license, distribute, import, or export any product or system that practices, copies, derives from, or is designed to capitalize on our protected inventions, proprietary designs, or know-how.
• Remove or alter patent, copyright, trademark, warning, or source-identifying notices.
• Use our site, Products, or Content to develop or support a competing product or business.

If you are interested in legitimate commercial rights, manufacturing rights, distribution rights, or another business arrangement, contact us at licensing@candledippers.com. Any such rights are available only through a separate written agreement signed by an authorized representative of Candle Dippers.

Unauthorized use of our intellectual property is a material breach of these Terms. We reserve the right to seek injunctive relief, equitable relief, and all other remedies available at law or in equity.

Export and Sanctions Compliance

You may not purchase, export, re-export, transfer, or use any Product in violation of any applicable trade, export-control, or sanctions law. We may refuse, cancel, or limit any order that presents export-control, sanctions, or customs-compliance concerns.

Prohibited Uses

You may not use our Services for any unlawful, fraudulent, deceptive, abusive, or malicious purpose. You may not interfere with site security, transmit malware, use automated purchasing tools without authorization, scrape data, impersonate others, or otherwise use the site in a way that could damage the site, our business, or other users.

Reviews, Submissions, and User Content

If you submit or post reviews, photos, comments, suggestions, questions, or other content through the Services, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, publish, distribute, and otherwise use that content in connection with our business and Services.

You represent that your submission is truthful, does not violate any law or the rights of any third party, and does not contain false, misleading, defamatory, or unlawful material. We may moderate, remove, decline to publish, or edit user content in our discretion.

We do not permit fake reviews, deceptive endorsements, or reviews submitted in exchange for undisclosed compensation or consideration.

Third-Party Tools and Links

Our Services may include access to third-party tools, links, Content, or services. We provide those for convenience only and are not responsible for their content, availability, privacy practices, or performance.

Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information. By using our Services, you acknowledge that you have read that policy.

Disclaimer of Warranties

Except as expressly provided in an applicable written warranty or guarantee, and to the maximum extent permitted by law, our site, Content, Services, and Products are provided "as is" and "as available," without any representation, warranty, or condition of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the site will be uninterrupted, error-free, secure, or free from harmful components, or that Products will meet every expectation, preference, or intended commercial objective.

This section does not disclaim, modify, or limit any warranty or guarantee to the extent such disclaimer, modification, or limitation is prohibited by law, including to the extent of any applicable written consumer-product warranty.

Limitation of Liability

To the maximum extent permitted by law, Candle Dippers and its affiliates, licensors, service providers, officers, directors, employees, agents, and contractors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, use, or data, arising out of or relating to our Services, Products, or these Terms, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services, Products, or these Terms will not exceed the greater of the amount you paid for the specific Product giving rise to the claim or USD $500.

Nothing in these Terms excludes or limits liability to the extent such liability cannot be excluded or limited under applicable law or to the extent of our express obligations under an applicable written warranty or guarantee.

Time Limit for Claims

To the maximum extent permitted by law, any claim or cause of action arising out of or relating to the sale of Products, the Services, or these Terms must be commenced within one year after the event giving rise to the claim. Otherwise, the claim is permanently barred.

Indemnification

You agree to indemnify, defend, and hold harmless Candle Dippers and its affiliates, licensors, service providers, officers, directors, employees, agents, and contractors from and against claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or relating to your breach of these Terms, your misuse of our Services or Products, your violation of law, or your infringement of any right of another person or entity.

Informal Resolution First

Most problems can be resolved faster and more fairly through direct communication. Before starting arbitration or filing a legal claim, the party asserting the dispute must send written notice describing the issue and the requested resolution. The parties will use good-faith efforts to resolve the matter informally for at least 30 days before formal proceedings begin.

Legal notices to Candle Dippers must be sent to Candle Dippers, P.O. Box 625, Belle, MO 65013, legal@candledippers.com. Routine customer service, order support, return requests, and warranty intake should be sent to support@candledippers.com.

Binding Individual Arbitration; Class Action Waiver

Except for disputes that qualify for small claims court and except for claims by Candle Dippers seeking injunctive or equitable relief relating to intellectual property, unauthorized access, fraud, or misuse of our Services, any dispute arising out of or relating to our Services, Products, or these Terms will be resolved by final and binding arbitration on an individual basis.

The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules and Mediation Procedures in effect at the time the claim is filed, except as modified by these Terms. If required by AAA, we will submit this consumer arbitration clause for AAA registry administration.

Unless the parties agree otherwise, arbitration will take place in Maries County, Missouri, or by remote means if permitted by the applicable rules.

If AAA declines to administer a claim for a reason other than the enforceability of this clause, the parties will confer in good faith to select another mutually acceptable administrator. If they cannot agree, either party may ask a court of competent jurisdiction to appoint an arbitrator or administrator consistent with this section and applicable law.

You and Candle Dippers agree that claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, coordinated, or representative action.

To the maximum extent permitted by law, you and Candle Dippers waive any right to a jury trial for any dispute permitted to proceed in court.

If any part of this arbitration section is found unenforceable as to a particular claim or remedy, that part will be severed and the rest enforced to the maximum extent permitted by law.

Governing Law and Venue

These Terms and any dispute arising out of or relating to them, our Services, or our Products will be governed by the laws of the State of Missouri, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions above.

For any claim permitted to proceed in court, you and Candle Dippers consent to the exclusive jurisdiction and venue of the state and federal courts serving Maries County, Missouri, except to the extent prohibited by non-waivable law.

Force Majeure

We are not liable for delays, interruptions, or failures resulting from causes beyond our reasonable control, including severe weather, fire, flood, war, terrorism, civil unrest, labor disputes, epidemics, pandemics, governmental action, carrier delays, supply shortages, power failures, internet outages, cyberattacks, or third-party service failures.

Severability; No Waiver; Entire Agreement

If any provision of these Terms is held unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law and deemed modified, narrowed, or severed only to the extent necessary, and the remainder of these Terms will remain in full force and effect.

Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.

These Terms, together with the policies incorporated by reference and any separate written agreement signed by an authorized representative of Candle Dippers, constitute the entire agreement between you and Candle Dippers with respect to the subject matter hereof.

Termination

We may suspend or terminate access to our Services, refuse service, cancel pending orders, or take other protective action if we believe you have violated these Terms, acted fraudulently, created risk or liability, or misused our Services or Products.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms in connection with a merger, acquisition, financing, asset sale, reorganization, or operation by an affiliate.

Changes to These Terms

We may update these Terms from time to time. Updated Terms become effective when posted, unless a later effective date is stated. Your continued use of our Services after the effective date constitutes acceptance of the revised Terms, except to the extent prohibited by law.

Contact

General support: support@candledippers.com

Legal notices: legal@candledippers.com

Licensing inquiries: licensing@candledippers.com

Mailing address: P.O. Box 625, Belle, MO 65013