Privacy policy
Effective date: September 16, 2026
Overview
Candle Dippers operates this store and website, including related content, features, tools, products, and services, in order to provide a shopping experience and related support.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase from our Services, communicate with us, or otherwise interact with Candle Dippers. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, and disclosure of personal information.
Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
- Contact information, such as your name, billing address, shipping address, email address, and phone number.
- Order and transaction information, such as products purchased, returns, exchanges, order history, and fulfillment-related details.
- Payment-related information needed to process transactions, which may be collected or processed by Shopify and payment processors on our behalf.
- Communications you send to us, including support requests, reviews, and warranty or return inquiries.
- Device, browser, IP address, and usage information collected automatically through cookies or similar technologies.
- Account information, if you create an account.
Sources of Personal Information
We may collect personal information:
- Directly from you.
- Automatically through your use of our website and Services.
- From Shopify and service providers that help us process orders, payments, shipping, analytics, fraud prevention, and customer communications.
- From marketing, advertising, or analytics partners, where used and where permitted by law.
How We Use Personal Information
We may use personal information to:
- Provide, maintain, and improve our Services.
- Process orders, payments, shipping, returns, exchanges, and customer support.
- Communicate with you about your order, account, inquiries, or other service matters.
- Prevent fraud, abuse, unauthorized transactions, and security incidents.
- Maintain records and comply with legal obligations.
- Send marketing communications where permitted by law and subject to your preferences.
- Personalize site content, advertising, or shopping features where applicable.
Cookies and Similar Technologies
We and Shopify may use cookies, pixels, tags, scripts, and similar technologies to support site functionality, analytics, fraud prevention, and advertising or retargeting activities. Depending on where you live and the settings we use on our store, certain non-essential data collection or tracking may occur only after consent.
We use Microsoft Clarity to collect website interaction data, such as pages viewed, clicks, and scrolling, using cookies and similar technologies. Clarity generates heatmaps and session replays that help us analyze and improve our website. Microsoft collects or receives personal information through this service for Microsoft Advertising and other purposes described in the Microsoft Privacy Statement.
Where available, you can manage your privacy and cookie preferences through the tools provided on our site. We honor browser-based privacy preference signals to the extent required by applicable law in connection with data sale, sharing, or targeted advertising choices.
How We Share Personal Information
We may disclose personal information:
- To Shopify and service providers who support payment processing, website hosting, analytics, fraud prevention, fulfillment, shipping, communications, and related services.
- To marketing, advertising, and analytics partners, where used and where permitted by law.
- When you direct us to do so or consent to it.
- In connection with a merger, acquisition, financing, bankruptcy, or sale of assets.
- To comply with law, legal process, or governmental requests.
- To protect our rights, our customers, or others.
We do not sell personal information in exchange for money in the ordinary sense of that phrase. Depending on where you live, however, some data-sharing for advertising or analytics purposes may be treated as a "sale" or "sharing" under applicable privacy law.
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your visits and purchases to operate our store and provide enhanced services through Shopify Network Intelligence, including personalization, analytics, and advertising using information from your interactions with our store, other merchants, and Shopify. For these purposes, information is shared with Shopify and other third parties, which may be located in other countries. See Shopify’s Consumer Privacy Policy for details. Depending on your location, you may use Shopify’s privacy portal to opt out of or object to certain processing by Shopify. Applicable choices concerning our store are available through our data-sharing opt-out page.
Retention
We retain personal information for as long as reasonably necessary to provide Services, complete transactions, maintain business and legal records, resolve disputes, enforce agreements, and comply with legal obligations.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information; to opt out of certain targeted advertising, profiling, or data sharing; to withdraw consent where consent is the basis for processing; and to appeal a denial of a privacy request where applicable.
These rights apply only where the relevant law covers our business and processing.
Where available, you can exercise certain privacy choices using the tools provided on our site, including any cookie-preference controls or data-sharing opt-out page we make available. We may need to verify your identity before responding to a request, and we may decline a request where permitted by law.
Legal Bases for Processing
Where applicable law requires a legal basis for processing, we rely on one or more of the following: performance of a contract with you, our legitimate interests, compliance with legal obligations, and your consent where required.
Marketing Communications
You may opt out of promotional emails by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing communications, we may still send transactional or service-related communications.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children in a manner prohibited by law. If you believe a child has provided us with personal information improperly, contact us and we will review the request.
International Transfers
If you access our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We notify you of material changes by posting the revised policy on this page and updating its effective date. Updated versions become effective when posted, unless otherwise stated. We will provide any additional notice and obtain any consent required by law.
Contact
For privacy questions or requests, contact support@candledippers.com.
For formal legal notices relating to privacy matters, contact legal@candledippers.com.
Mailing address: P.O. Box 625, Belle, MO 65013.