Privacy policy
Last updated: September 13, 2026. Version 2026-09-13.4. Applies prospectively when validly agreed; earlier purchase terms remain effective.
Overview
Candle Dippers operates this store and website, including related content, features, tools, products, and services, in order to provide a shopping experience and related support.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase from our Services, communicate with us, or otherwise interact with Candle Dippers. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, and disclosure of personal information.
Personal Information We Collect
Depending on how you interact with us, we collect:
- Identifiers and contact details: name, email, phone number, billing and shipping addresses, and account details if you create an account.
- Commercial and payment-related information: orders, items purchased, returns, refunds, delivery records and payment status. Shopify and payment processors handle payment information needed to complete transactions.
- Communications and submitted content: support messages, social-media messages sent to us, reviews, photos and warranty or dispute evidence.
- Internet and device activity: IP address, browser and device identifiers, approximate location derived from IP address, pages and products viewed, interactions, referral information and cookie or pixel identifiers.
- Preferences and inferences: marketing choices, product interests and information inferred from shopping or site activity.
Information needed to fulfill an order or investigate an issue may be necessary to provide that service. Please avoid sending passwords, complete card details, government identifiers or unrelated sensitive information in ordinary messages or public reviews.
Sources of Personal Information
We may collect personal information:
- Directly from you.
- Automatically through your use of our website and Services.
- From Shopify and service providers that help us process orders, payments, shipping, analytics, fraud prevention, and customer communications.
- From marketing, advertising, or analytics partners, where used and where permitted by law.
How We Use Personal Information
We may use personal information to:
- Provide, maintain, and improve our Services.
- Process orders, payments, shipping, returns, exchanges, and customer support.
- Communicate with you about your order, account, inquiries, or other service matters.
- Prevent fraud, abuse, unauthorized transactions, and security incidents.
- Maintain records and comply with legal obligations.
- Send marketing communications where permitted by law and subject to your preferences.
- Personalize site content, advertising, or shopping features where applicable.
Cookies and Similar Technologies
We, Shopify and our providers may use cookies, pixels, tags, scripts and similar technologies for site functionality, analytics, fraud prevention, advertising and retargeting. Analytics may include session replay where enabled. Where applicable law requires consent to non-essential tracking, we obtain it; applicable withdrawal and opt-out rights remain available.
Where available, manage preferences through our site tools or contact support@candledippers.com. We honor browser-based privacy preference signals, including Global Privacy Control, to the extent required by applicable law. A platform limitation does not remove that requirement. Traditional Do Not Track signals are not treated as a universal opt-out. Browser settings may affect site functionality and may need to be applied separately on each device.
How We Share Personal Information
We may disclose personal information:
- To Shopify and service providers who support payment processing, website hosting, analytics, fraud prevention, fulfillment, shipping, communications, and related services.
- To marketing, advertising, and analytics partners, where used and where permitted by law.
- When you direct us to do so or consent to it.
- In connection with a merger, acquisition, financing, bankruptcy, or sale of assets.
- To comply with law, legal process, or governmental requests.
- To protect our rights, our customers, or others.
We do not sell personal information in exchange for money in the ordinary sense of that phrase. Depending on where you live, however, some data-sharing for advertising or analytics purposes may be treated as a "sale" or "sharing" under applicable privacy law.
Current provider categories include Shopify, payment and fulfillment providers, Klaviyo for email marketing, Freshdesk for support, review and loyalty tools, and analytics or advertising providers such as Google Analytics, Meta and Microsoft Clarity where enabled. Shared information may include relevant contact, order, communication, device, browsing, purchase-event and audience information for the purposes described here. Applicable consent and opt-out requirements govern these disclosures.
Where applicable law grants an opt-out from sale, sharing or targeted advertising, use our data-sharing opt-out page or contact support@candledippers.com. An account is not required where law prohibits that condition.
Relationship with Shopify
Shopify hosts our store and receives and processes personal information when you visit or purchase, including information needed for checkout and related merchant services. We use Shopify Network Intelligence: Shopify combines information about interactions with our store, other merchants and Shopify to provide enhanced services such as personalization, performance improvements and advertising. Information is shared with Shopify and other service providers, which may process it in other countries. This does not give other merchants access to our customer records.
These activities may constitute sharing or targeted advertising under applicable state laws. Use our data-sharing opt-out page where available, or email support@candledippers.com to exercise an applicable opt-out right. Required consent, withdrawal and recognized opt-out signals apply as described above. See Shopify's Consumer Privacy Policy for Shopify's processing and its privacy portal to exercise rights directly with Shopify, including applicable withdrawal, objection, deletion and advertising choices.
Retention
We retain personal information for as long as reasonably necessary to provide Services, complete transactions, maintain business and legal records, resolve disputes, enforce agreements, and comply with legal obligations.
Retention may include order, acceptance, warranty, fraud-prevention, tax, accounting, dispute and enforcement records. We consider the purpose, applicable recordkeeping duties and pending claims, subject to applicable privacy law. We may retain a marketing-suppression record to honor an opt-out.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information; to opt out of certain targeted advertising, profiling, or data sharing; to withdraw consent where consent is the basis for processing; and to appeal a denial of a privacy request where applicable.
Where available, you can exercise certain privacy choices using the tools provided on our site, including any cookie-preference controls or data-sharing opt-out page we make available. We may need to verify your identity before responding to a request, and we may decline a request where permitted by law.
These rights apply only where the relevant law covers our business and processing. Submit requests to support@candledippers.com; use legal@candledippers.com for an applicable appeal. We may require identity verification and proof of an agent's authority as permitted by law and may decline requests or retain information under applicable exceptions. Where legally required, we respond within the applicable period, provide extension or denial information, offer an appeal process and refrain from unlawful discrimination.
Legal Bases for Processing
Where applicable law requires a legal basis for processing, we rely on one or more of the following: performance of a contract with you, our legitimate interests, compliance with legal obligations, and your consent where required.
Marketing Communications
You may opt out of promotional emails by using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing communications, we may still send transactional or service-related communications.
Any optional SMS program is subject to its disclosed enrollment and opt-out terms and legally required consent. Giving a phone number for an order or accepting general purchase terms does not replace consent required for marketing. Email opt-out does not by itself change separate advertising or cookie choices.
Children's Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from children in a manner prohibited by law. If you believe a child has provided us with personal information improperly, contact us and we will review the request.
International Transfers
If you access our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate.
Where applicable law restricts transfers, we use the safeguards or other lawful transfer basis required by that law. Mere website use does not substitute for specific consent where legally required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions become effective when posted, unless otherwise stated.
We provide additional notice or obtain consent for a change where applicable law requires it. Posting does not itself authorize an unlawful new use of previously collected information.
Contact
For privacy questions or requests, contact support@candledippers.com.
For formal legal notices relating to privacy matters, contact legal@candledippers.com.
Mailing address: P.O. Box 625, Belle, MO 65013.