Last updated: September 16, 2026
Overview
Candle Dippers sells different types of Products, and different types of coverage may apply depending on the Product.
This Warranty & Product Guarantee Policy explains the coverage that applies to eligible Candle Dippers branded durable products, third-party or dropshipped products, and consumable or naturally variable materials such as wax.
This policy forms part of our Terms of Service. If there is a conflict between this policy and the Terms of Service, this policy controls only with respect to the specific warranty or guarantee coverage expressly described here.
Different Products may be covered by different warranty or guarantee terms, and only Products expressly identified as covered by a particular warranty or guarantee are covered by that program.
A. Limited Lifetime Warranty for Eligible Candle Dippers Products
Warrantor: Candle Dippers, P.O. Box 625, Belle, MO 65013.
What Products Are Covered
This Limited Lifetime Warranty applies only to Candle Dippers branded Products that are expressly identified on their product page or packaging as covered by this Limited Lifetime Warranty. No other Product is covered by this Limited Lifetime Warranty unless we expressly state so in writing.
Electronics are excluded from this Limited Lifetime Warranty.
Who Is Covered
This warranty extends only to the original retail purchaser and is not transferable unless otherwise required by law.
Warranty Coverage
We warrant that the covered Product will be free from defects in materials and workmanship at the time of sale and under normal intended use during the warranty period.
Warranty Period
The warranty period begins on the date of the original retail purchase unless we expressly state otherwise in writing for that Product.
For this Limited Lifetime Warranty, "lifetime" means the period during which the original retail purchaser owns the covered Product, unless a different duration is expressly stated in writing for that Product.
What We Will Do
If a covered defect arises during the warranty period, Candle Dippers will, at its option, repair the Product, replace the Product with the same or a comparable Product, or refund the original purchase price actually paid.
We may perform a repair or replacement by providing the affected component instead of the entire Product. The remedies in this section are your exclusive remedies under this Limited Lifetime Warranty. We may require return of the covered Product before issuing a replacement or refund. A refund of the original purchase price actually paid ends our obligations under this Limited Lifetime Warranty for that Product. Repair or replacement does not restart or extend the original warranty period.
How to Make a Claim
To start a claim, contact support@candledippers.com within a reasonable time after you discover or should have discovered the issue, and in any event before the Product has been materially altered or further damaged by use unrelated to the claimed defect. Please include your order number or proof of purchase, a description of the issue, and photos if available. We may ask for additional information or reasonable troubleshooting before approving the claim. Any required return follows the approval and prepaid-label process described under General Claim Procedure.
Shipping and Claim Handling
If the claim is approved, we will let you know the next step, which may include return shipping instructions, repair, replacement, refund, or another appropriate resolution.
For an approved covered claim, we will provide a prepaid shipping label and return instructions if we require return of the Product or a component. Candle Dippers pays the shipping costs for approved covered claims, including shipment of any repaired or replacement Product to you. Do not ship a Product before receiving our instructions.
For an issue outside coverage, return shipping or related costs may remain your responsibility. This does not apply to an approved covered claim.
What Is Not Covered
This warranty does not cover:
- Misuse, abuse, neglect, or accident.
- Improper storage, maintenance, setup, or handling.
- Unauthorized repair or modification, to the maximum extent permitted by law. Where 15 U.S.C. § 2302(c) applies, this exclusion is limited to defects or damage caused by that repair or modification.
- Cosmetic wear, finish wear, or ordinary wear and tear.
- Damage caused by third-party materials, accessories, equipment, or environmental conditions.
- Damage caused by failure to follow instructions, warnings, or maintenance guidance.
- Use outside the Product's intended purpose.
Limitation on Certain Damages
To the maximum extent permitted by law, Candle Dippers is not responsible for incidental, consequential, or special damages arising from breach of this Limited Lifetime Warranty.
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
State Law Notice
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
B. Manufacturer's Warranty for Third-Party or Dropshipped Products
Some Products sold through Candle Dippers are manufactured, fulfilled, or supplied by third parties. Unless a product page expressly states otherwise in writing, those Products are not covered by Candle Dippers' Limited Lifetime Warranty. Any warranty coverage for those Products is provided, if at all, by the original manufacturer or supplier, subject to that party's own warranty terms, procedures, exclusions, and remedy limitations.
Our Role
If you believe a third-party Product is defective, contact support@candledippers.com first. We may help gather information and pass the claim through to the manufacturer or supplier, but we do not independently warrant those Products and do not guarantee approval of any third-party warranty claim.
Remedies
Any repair, replacement, refund, store credit, or denial of coverage for a third-party Product is determined by the applicable manufacturer or supplier under its own terms.
C. Limited Warranty and Quality Guarantee for Consumable and Natural Materials
This Quality Guarantee applies only to Products expressly identified on their product page as covered by this Quality Guarantee, including certain waxes, raw materials, consumable inputs, and naturally variable materials.
What We Guarantee
We guarantee that the covered Product will materially conform to its stated description at the time of delivery and will be free from material defects in quality or condition at the time of delivery under proper storage and normal intended use.
This Quality Guarantee does not cover loss, theft, or damage caused by carrier handling, transit delays, or transit conditions after risk of loss passes to the customer under our Shipping Policy. Those matters are governed by our Shipping Policy and any applicable Shipping Protection terms. The references to the time of delivery do not change that allocation of risk.
What Is Not Covered
Because consumable and natural materials may vary in color, aroma, texture, finish, appearance, or performance depending on age, handling, storage conditions, formulation, equipment, technique, climate, and other factors outside our control, this Quality Guarantee does not cover normal variation, subjective preference, customer formulation outcomes, improper storage, contamination after delivery, misuse, or use outside intended purpose.
Timing of Claims
Claims under this Quality Guarantee must be made within 30 days after delivery and before the Product is substantially consumed, incorporated into other products, reformulated, or altered beyond reasonable inspection, unless otherwise required by law.
Remedies
If we determine that a covered claim is valid, we may, at our option, replace the Product, issue store credit, or refund the original purchase price actually paid for the affected Product.
D. One-Year Limited Manufacturer’s Warranty for Candle Dippers Electronics
Warrantor: Candle Dippers, P.O. Box 625, Belle, MO 65013.
Covered Products and Purchaser
This warranty applies only to new Candle Dippers branded electronic Products purchased directly from Candle Dippers in the United States and expressly identified on their product page or packaging as covered by this One-Year Limited Manufacturer’s Warranty. It extends only to the original retail purchaser and is not transferable. Third-party branded Products are governed by Section B. Electronics are not covered by our Limited Lifetime Warranty.
Coverage and One-Year Period
For one year from the date of the original retail purchase, we warrant the covered Product against defects in materials and workmanship under normal intended use. Proof of purchase is required. Repair or replacement does not restart or extend this period; any remaining coverage ends on the original expiration date.
Seller-Selected Remedies
If we approve a covered claim, we will, at our option, repair the affected Product or component, replace it with the same or a comparable Product or component, or refund the original purchase price actually paid for the affected Product. We may use new or refurbished parts or replacement Products. These are your exclusive remedies under this limited warranty. We may require return of the Product or component before providing a replacement or refund. Any Product or component for which we provide a replacement or refund becomes our property. A refund ends our obligations under this limited warranty for the refunded Product.
Exclusions
This warranty does not cover normal wear, cosmetic wear, or gradual loss of battery capacity. It does not cover defects or damage caused by misuse, abuse, accident, neglect, improper storage, improper installation or maintenance, use outside published specifications, incorrect voltage, power surges, liquid intrusion, excessive heat, incompatible materials or equipment, failure to follow instructions or warnings, alteration, or improper repair. Loss, theft, and damage caused by carrier handling, transit delays, or transit conditions after risk of loss passes to the customer are governed by our Shipping Policy and are not covered by this warranty.
Claims and Service Costs
Contact support@candledippers.com promptly after discovering a claimed defect. Include your order number or proof of purchase, Product model, serial number if available, a description of the issue, and available photos or other supporting information. We may require reasonable troubleshooting or additional information before approving a claim. Any required return follows the approval and prepaid-label process described under General Claim Procedure. Obtain our return instructions before sending any Product; do not send returns to the mailing address unless instructed.
For an approved covered claim, we pay for the parts and labor used in a repair performed by us or our designated service provider. If we require return of the Product or a component, we will provide a prepaid shipping label and return instructions. Candle Dippers pays the shipping costs for approved covered claims, including shipment of any repaired or replacement Product to you. We do not reimburse third-party repair expenses incurred without our prior written approval, or installation, removal, travel, or downtime costs. For an issue outside coverage, return shipping and related costs may remain your responsibility. This does not apply to an approved covered claim.
Implied Warranties and Limits on Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE ONE-YEAR PERIOD OF THIS LIMITED WARRANTY.
To the maximum extent permitted by law, Candle Dippers is not responsible for incidental, consequential, special, exemplary, or punitive damages, including lost production, profits, revenue, use, or data, arising from breach of this limited warranty.
Some States do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
General Claim Procedure
Contact support@candledippers.com with your order number or proof of purchase, a description of the issue, and photos or other supporting information where available. We may request additional information or reasonable troubleshooting before approving the claim. If we approve a covered claim under a Candle Dippers warranty or quality guarantee and require return of the Product or a component, we will provide a prepaid shipping label and return instructions. Candle Dippers pays the shipping costs for approved covered claims, including shipment of any repaired or replacement Product to you. Do not ship a Product before receiving our instructions.
Please also identify the Product name. We may request batch details, storage information, or other reasonably necessary supporting information. Any requested physical sample, Product, or component for an approved covered claim follows the prepaid-label process above.
For a free paper copy of the applicable warranty terms, write to Candle Dippers, P.O. Box 625, Belle, MO 65013.
Fraud, misuse, intentional damage, material failure to follow claim instructions, or failure to provide reasonably requested supporting information may result in denial of a claim.
Relationship to Other Policies
This policy works together with our Terms of Service, Return & Refund Policy, and Shipping Policy. Returns are governed by the Return & Refund Policy. Shipping-related timing, carrier delays, and delivery issues are governed by the Shipping Policy. General site use and dispute terms are governed by the Terms of Service.
The warranty-period, remedy, and service-cost provisions in this policy apply to the maximum extent permitted by law.
State Law Notice
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.