Last updated: September 13, 2026. Version 2026-09-13.4. Applies prospectively when validly agreed; earlier purchase terms remain effective.
Overview
Candle Dippers sells different types of Products, and different types of coverage may apply depending on the Product.
This Warranty & Product Guarantee Policy explains the coverage that applies to eligible Candle Dippers branded durable products, third-party or dropshipped products, and consumable or naturally variable materials such as wax.
This policy forms part of our Terms of Service. If there is a conflict between this policy and the Terms of Service, this policy controls only with respect to the specific warranty or guarantee coverage expressly described here.
Different Products may be covered by different warranty or guarantee terms, and only Products expressly identified as covered by a particular warranty or guarantee are covered by that program.
A. Limited Lifetime Warranty for Eligible Candle Dippers Products
Warrantor: Candle Dippers, P.O. Box 625, Belle, MO 65013.
What Products Are Covered
This Limited Lifetime Warranty applies only to Candle Dippers branded Products that are expressly identified on their product page or packaging as covered by this Limited Lifetime Warranty. No other Product is covered by this Limited Lifetime Warranty unless we expressly state so in writing.
Who Is Covered
This warranty extends only to the original retail purchaser and is not transferable unless otherwise required by law.
Warranty Coverage
We warrant that the covered Product will be free from defects in materials and workmanship at the time of sale and under normal intended use during the warranty period. Intended use includes commercial candlemaking expressly described for the Product, following its instructions, capacity and safety limits. This does not warrant production yield, finished candles or business results.
Warranty Period
The warranty period begins on the date of the original retail purchase unless we expressly state otherwise in writing for that Product.
For this Limited Lifetime Warranty, "lifetime" means the period during which the original retail purchaser owns the covered Product, unless a different duration is expressly stated in writing for that Product.
What We Will Do
If a covered defect arises during the warranty period, Candle Dippers will, at its option, repair the Product, replace the Product with the same or a comparable Product, or refund the original purchase price actually paid. These are the exclusive remedies under this Limited Lifetime Warranty to the extent permitted by law. A replacement continues the coverage applicable to the original purchase; it does not create a separate expanded warranty. Mandatory remedies remain available if a remedy limitation fails of its essential purpose.
How to Make a Claim
To start a claim, contact support@candledippers.com within a reasonable time after you discover or should have discovered the issue, and in any event before the Product has been materially altered or further damaged by use unrelated to the claimed defect. Please include your order number or proof of purchase, a description of the issue, and photos if available. We may ask for additional information, reasonable troubleshooting steps, or return of the Product before determining the remedy.
Shipping and Claim Handling
If the claim is approved, we will let you know the next step, which may include return shipping instructions, repair, replacement, refund, or another appropriate resolution.
Unless otherwise required by law or stated in this warranty, you are responsible for getting the Product to the claim-processing point, and we are responsible for sending the repaired or replacement Product back to you if the claim is approved.
If a claim is denied because the issue is outside coverage, return shipping or related costs may remain your responsibility. We cover reasonable necessary return shipping for a confirmed wrong item or other seller error. No undisclosed assessment fee or authorization for an additional payment-card charge is created by this policy.
What Is Not Covered
This warranty does not cover:
Misuse, abuse, neglect, or accident.
Improper storage, maintenance, setup, or handling.
Unauthorized repair or modification, to the extent permitted by law. Where applicable consumer-warranty law prohibits voiding coverage merely for independent service or third-party parts, resulting damage remains excluded, but independent service or parts alone do not void coverage for an otherwise covered defect.
Cosmetic wear, finish wear, or ordinary wear and tear.
Damage caused by third-party materials, accessories, equipment, or environmental conditions.
Damage caused by failure to follow instructions, warnings, or maintenance guidance.
Use outside the Product's intended purpose.
Limitation on Certain Damages
To the maximum extent permitted by law, Candle Dippers is not responsible for incidental, consequential, or special damages arising from breach of this Limited Lifetime Warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
State Law Notice
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
B. Manufacturer's Warranty for Third-Party or Dropshipped Products
Some Products sold through Candle Dippers are manufactured, fulfilled, or supplied by third parties. Unless a product page expressly states otherwise in writing, those Products are not covered by Candle Dippers' Limited Lifetime Warranty. Any warranty coverage for those Products is provided, if at all, by the original manufacturer or supplier, subject to that party's own warranty terms, procedures, exclusions, and remedy limitations.
Our Role
If you believe a third-party Product is defective, contact support@candledippers.com first. We may help gather information and pass the claim through to the manufacturer or supplier, but we do not independently warrant those Products and do not guarantee approval of any third-party warranty claim.
Remedies
Any repair, replacement, refund, store credit, or denial of coverage under a third-party warranty is determined by the applicable manufacturer or supplier under its own terms. Contact us before purchase for an available manufacturer warranty copy. Its absence or denial does not remove a separate seller obligation imposed by law or an express promise we made at purchase.
C. Quality Guarantee for Consumable and Natural Materials
This Quality Guarantee applies only to Products expressly identified on their product page as covered by this Quality Guarantee, including certain waxes, raw materials, consumable inputs, and naturally variable materials.
What We Guarantee
The covered Product must materially conform to its stated description and be free from material defects in quality or condition at delivery. This is the Limited Quality Guarantee described in our product summaries.
What Is Not Covered
Because consumable and natural materials may vary in color, aroma, texture, finish, appearance, or performance depending on age, handling, storage conditions, formulation, equipment, technique, climate, and other factors outside our control, this Quality Guarantee does not cover normal variation, subjective preference, customer formulation outcomes, improper storage, contamination after delivery, misuse, or use outside intended purpose.
Timing of Claims
Claims under this Quality Guarantee must be made within 30 days after delivery and before the Product is substantially consumed, incorporated into other products, reformulated, or altered beyond reasonable inspection, unless otherwise required by law.
Remedies
If we determine that a covered claim is valid, we may, at our option, replace the Product, issue store credit, or refund the original purchase price actually paid for the affected Product. These are the exclusive remedies under this voluntary guarantee to the extent permitted by law; any consent legally required to substitute credit for a mandatory refund will be obtained.
General Claim Procedure
For any warranty or guarantee claim, contact support@candledippers.com. Please include your order number or proof of purchase, the Product name, a description of the issue, and photos or supporting information where available. We may request additional information, samples, batch details, storage information, or return of the Product where appropriate.
Fraud, misuse, intentional damage, material failure to follow claim instructions, or failure to provide reasonably requested supporting information may result in denial of a claim, to the extent permitted by law.
Relationship to Other Policies
This policy works together with our Terms of Service, Return & Refund Policy, and Shipping Policy. Returns are governed by the Return & Refund Policy. Shipping-related timing, carrier delays, and delivery issues are governed by the Shipping Policy. General site use and dispute terms are governed by the Terms of Service.
State Law Notice
This policy gives you specific legal rights, and you may also have other rights which vary from state to state.
Applicable Limits and Existing Purchases
The limitations of liability and applicable dispute provisions in our Terms of Service also apply, without reducing an express warranty remedy or a non-waivable right. We do not disclaim implied warranties where our written consumer-product warranty or applicable law prohibits doing so. Consumer-specific exceptions apply only to products, transactions and claims covered by the relevant law.
The 30-day ordinary return window does not shorten the Limited Lifetime Warranty. Ordinary intended use, installation or missing original packaging does not itself disqualify an otherwise covered lifetime claim. The 30-day notice requirement for the voluntary Limited Quality Guarantee remains separate from any statutory claim and its legal notice requirements. The Terms’ one-year filing provision for qualifying sale-of-goods contract claims does not make lifetime coverage expire one year after purchase.
Existing purchases retain their validly agreed coverage. This policy does not retroactively remove a warranty or specific product promise made at purchase. The warrantor is Candle Dippers, P.O. Box 625, Belle, MO 65013. Contact support@candledippers.com and obtain return instructions before sending goods.