Shipping policy
Last updated: September 13, 2026. Version 2026-09-13.4. Applies prospectively when validly agreed; earlier purchase terms remain effective.
Overview
We work to ship orders promptly and reliably. This Shipping Policy explains processing times, delivery expectations, optional Shipping Protection, and how we handle common shipping issues.
Returns and exchanges are governed by our Return & Refund Policy. Product defect, manufacturer warranty, and quality claims are governed by our Warranty & Product Guarantee Policy.
Shipping Rates & Free Shipping
Standard shipping is free for US orders with a merchandise subtotal of $500 or more after discounts and before tax. Shipping rates for other orders and delivery options are calculated at checkout.
Processing Time
Most in-stock orders are processed within 1 to 3 business days. Business days exclude weekends and applicable holidays. Processing times may be longer during promotions, holidays, peak seasons, low-stock periods or additional verification. Any different product lead time or preorder shipping window will be disclosed with the offer before purchase; carrier transit time is additional.
Shipping estimates must have a reasonable basis. If we cannot ship within the stated period, or the legally applicable default period when no period was stated, we provide the delay notice, revised estimate if available, cancellation/refund opportunity and any consent process required by applicable law. Where required consent is not received, we cancel and promptly refund the unshipped portion and associated charges. An acknowledgment that estimates can change does not replace legally required delay consent.
Delivery Estimates
After shipment, many orders arrive within approximately 3 to 7 business days, depending on destination, carrier, shipping method, inventory location, and seasonal conditions.
Delivery times are estimates, not guarantees. Carrier delays, weather, customs, holidays, address issues, and events outside our control may affect delivery times.
Shipment by Seller
Where we are authorized or required to ship a Product to you and do not separately agree to deliver it at a particular destination, we will use a commercially reasonable carrier and shipping method in light of the nature of the Product and the circumstances of the order. Where available, we will provide shipment confirmation and tracking or other notice of shipment.
Address Accuracy
Please review your shipping address carefully before placing your order. We are not responsible for delays, additional costs, or delivery failures caused by incorrect or incomplete address information supplied by the customer.
If you contact us quickly after placing your order, we may be able to help correct an address before shipment, but we cannot guarantee changes once an order has entered processing.
Optional Shipping Protection
We may offer optional Shipping Protection at checkout for an additional fee. If offered and selected, coverage for eligible loss, theft or transit-damage claims is governed by the actual provider or administrator's terms, conditions, exclusions, claim deadlines, documentation requirements and approval standards, made available with the offer. No coverage or provider is promised merely by this policy.
Purchase is optional. If you decline Shipping Protection, transit issues remain subject to this Shipping Policy, the carrier's procedures and applicable law. Declining protection does not waive a seller obligation or payment right that cannot lawfully be waived.
Transit-Related Claims
If you experience a transit-related issue, contact support@candledippers.com promptly with your order number and any available supporting information, including tracking details and photos where applicable. Claims should be reported within the time required by the applicable Shipping Protection provider or carrier and, if no such time is specified, within 7 days after delivery for visible damage or apparent theft, and within 14 days after the latest estimated delivery date for apparent loss in transit.
This section applies to claims involving:
- Packages that appear lost in transit.
- Packages marked delivered but believed stolen after delivery.
- Packages or contents that appear damaged in transit.
If Shipping Protection was purchased, eligible claims will be handled under the applicable Shipping Protection terms and claim procedures. If Shipping Protection was not purchased, we may provide order information, document the issue, or help initiate a carrier inquiry where appropriate, but we do not guarantee reimbursement, replacement, or refund for transit-related loss, theft, or damage, except as otherwise required by law.
For damage claims, you may be asked to preserve the shipping carton, packaging, and contents for inspection or claim processing.
This section does not limit any rights you may have under an applicable written warranty or guarantee for an actual product defect unrelated to transit handling.
We may use tracking, signatures, delivery photographs, carrier records and other available evidence when assessing or defending a claim. The reporting targets above do not override a non-waivable legal notice period or remedy. Where the order or applicable law makes us responsible for non-delivery or transit damage, the required remedy remains available regardless of optional protection.
Split Shipments
Some orders may ship in multiple packages. If that happens, tracking information may be provided separately.
International Orders
If we offer international shipping, the customer is responsible for any customs duties, import taxes, brokerage fees, or similar charges unless we expressly state otherwise. International delivery times vary and may be affected by customs and local carrier handling.
Shipping is available only to destinations and for products actually offered at checkout. Any applicable duties or import charges not collected at checkout must be disclosed with the offer as required by law. A country selector alone is not an offer of delivery.
Title and Risk of Loss
Unless we expressly agree in writing to deliver an order at a particular destination, orders are generally shipped under shipment-contract terms. Subject to applicable law, any contrary agreement between the parties, and any breach that affects risk allocation, risk of loss passes to the customer when the Product is duly delivered to the carrier, and if a shipment is expressly agreed to be delivered at a particular destination, risk of loss passes when the Product is duly tendered there.
Title passes as provided by applicable law and any contrary agreement of the parties.
Even so, if a shipping issue arises, we will generally try to help the customer work toward a practical resolution, and where optional Shipping Protection has been purchased, eligible claims may be handled under that program's terms.
We may provide available shipment evidence in support of a claim or defense. This allocation does not override non-waivable delivery obligations, applicable rules concerning our breach or nonconforming goods, or binding payment-network requirements.
Relationship to Other Policies
This Shipping Policy forms part of our Terms of Service.
Returns and exchanges are governed by our Return & Refund Policy. Covered defect claims, manufacturer warranty claims, and quality claims are governed by our Warranty & Product Guarantee Policy.
Contact
For shipping questions, contact support@candledippers.com.