Shipping policy
Last updated: October 25, 2026
Overview
We work to ship orders promptly and reliably. This Shipping Policy explains processing times, delivery expectations, required international shipping insurance, optional domestic Shipping Protection, and how we handle common shipping issues.
Returns and exchanges are governed by our Return & Refund Policy. Product defect, manufacturer warranty, and quality claims are governed by our Warranty & Product Guarantee Policy.
Processing Time
Most in-stock orders are processed within 1 to 3 business days. Processing times may be longer during promotions, holidays, peak seasons, low-stock periods, or if additional verification is required.
If an item has a different lead time, preorder status, or fulfillment schedule, the applicable estimate will be disclosed before you place your order and may be repeated in your order confirmation.
Delivery Estimates
After shipment, many orders arrive within approximately 3 to 7 business days, depending on destination, carrier, shipping method, inventory location, and seasonal conditions.
Delivery times are estimates, not guarantees. Carrier delays, weather, customs, holidays, address issues, and events outside our control may affect delivery times.
Shipment by Seller
Where we are authorized or required to ship a Product to you and do not separately agree to deliver it at a particular destination, we will use a commercially reasonable carrier and shipping method in light of the nature of the Product and the circumstances of the order. Where available, we will provide shipment confirmation and tracking or other notice of shipment.
Address Accuracy
Please review your shipping address carefully before placing your order. We are not responsible for delays, additional costs, or delivery failures caused by incorrect or incomplete address information supplied by the customer.
If you contact us quickly after placing your order, we may be able to help correct an address before shipment, but we cannot guarantee changes once an order has entered processing.
You are responsible for carrier charges arising from address corrections, rerouting, redelivery, or delivery changes you request. We may decline a requested change.
Shipping Insurance and Shipping Protection
Shipping insurance is required for all international shipments. Customers cannot select uninsured international delivery. Candle Dippers arranges coverage before dispatch, subject to the applicable insurer's eligibility requirements, terms, limits, exclusions, and claim procedures. Our international shipping charge includes postage, handling, and required shipping insurance. These costs are included in the single shipping amount shown at checkout before payment; insurance and handling are not billed separately. Candle Dippers pays the insurer directly.
If suitable coverage is unavailable for a Product, destination, or shipping service, we will contact you about an alternative before dispatch or cancel and refund the affected unshipped order. Payment of the shipping charge does not make an excluded item or loss insurable.
For domestic orders, we may offer optional Shipping Protection at checkout for an additional fee. If offered and purchased, eligible claims are subject to the applicable provider's terms, conditions, exclusions, claim procedures, documentation requirements, and approval standards.
Insurance covers only eligible shipping losses. It does not provide free returns, expand a Product warranty, or insure payment disputes or buyer's-remorse returns. Nothing in this section limits rights or remedies that applicable law does not permit us to exclude.
Transit-Related Claims
If you experience a transit-related issue, contact support@candledippers.com promptly with your order number and any available supporting information, including tracking details and photos where applicable. Claims should be reported within the time required by the applicable Shipping Protection provider or carrier and, if no such time is specified, within 7 days after delivery for visible damage or apparent theft, and within 14 days after the latest estimated delivery date for apparent loss in transit.
This section applies to claims involving:
- Packages that appear lost in transit.
- Packages marked delivered but believed stolen after delivery.
- Packages or contents that appear damaged in transit.
For insured international shipments and domestic shipments with purchased Shipping Protection, eligible claims will be handled under the applicable coverage terms and claim procedures. Candle Dippers will coordinate claims for coverage we arrange. For domestic shipments without purchased Shipping Protection, we may provide order information, document the issue, or help initiate a carrier inquiry where appropriate, but we do not guarantee reimbursement, replacement, or refund for transit-related loss, theft, or damage, except as otherwise required by law.
For damage claims, you may be asked to preserve the shipping carton, packaging, and contents for inspection or claim processing.
This section does not limit any rights you may have under an applicable written warranty or guarantee for an actual product defect unrelated to transit handling.
Split Shipments
Some orders may ship in multiple packages. If that happens, tracking information may be provided separately.
Shipping Charges and Free-Shipping Offers
We do not offer free international shipping. Our advertised free standard shipping offer for eligible domestic orders of $500 or more applies only to eligible United States delivery addresses and eligible orders shown at checkout. International orders do not qualify, regardless of order value. Other domestic shipping promotions remain subject to their own eligibility terms.
International customers pay the shipping charge shown before payment. Required international shipping insurance is governed by the Shipping Insurance and Shipping Protection section above. Express services and other services outside an applicable domestic free-shipping offer remain chargeable.
International Orders and Destinations
As of October 25, 2026, our configured international destinations are: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom.
Availability depends on the Products ordered, delivery address, carrier service, coverage eligibility, and applicable restrictions. A country appearing in our currency selector does not guarantee that every Product or address can be served. Available delivery options are shown at checkout. We may restrict destinations or decline an order that cannot be lawfully or reliably fulfilled.
The customer is responsible for applicable customs duties, import taxes, brokerage fees, and similar charges, except amounts expressly included in the price or collected at checkout. When checkout states that duties or taxes are prepaid or included, that disclosure controls; do not pay the same charge twice without contacting us. Otherwise, charges not collected at checkout may be payable to the carrier or customs authority. International delivery times vary and may be affected by customs and local carrier handling; domestic delivery estimates do not guarantee international arrival dates.
International returns follow our Return & Refund Policy. Required shipping insurance does not make return postage free or remove applicable consumer rights.
Title and Risk of Loss
Unless we expressly agree in writing to deliver an order at a particular destination, orders are generally shipped under shipment-contract terms. Subject to applicable law, any contrary agreement between the parties, and any breach that affects risk allocation, risk of loss passes to the customer when the Product is duly delivered to the carrier, and if a shipment is expressly agreed to be delivered at a particular destination, risk of loss passes when the Product is duly tendered there.
Title passes as provided by applicable law and any contrary agreement of the parties.
Even so, if a shipping issue arises, we will generally try to help the customer work toward a practical resolution, and where shipping insurance or Shipping Protection applies, eligible claims may be handled under the applicable coverage terms.
Relationship to Other Policies
This Shipping Policy forms part of our Terms of Service.
Returns and exchanges are governed by our Return & Refund Policy. Covered defect claims, manufacturer warranty claims, and quality claims are governed by our Warranty & Product Guarantee Policy.
Contact
For shipping questions, contact support@candledippers.com.